Quality at every level
The day-to-day management at SITRA revolves around quality and professionalism at every level. We devote special attention to QHSE: quality in terms of safety, the environment, our staff and our customers. As a result customers benefit from optimum service and we are always looking for new ways to reduce our ecological footprint. By continually monitoring and improving our processes we can truly make a difference.
SITRA Group holds the following certificates and awards:
Our safety culture prioritises the well-being of our employees, customers and suppliers. In order to avoid work-related injuries or accidents we organise trainings and implement new technologies to constantly improve our eco-friendly safety system.
We try to reduce our ecological footprint through carbon footprint analyses and we invest in sustainable trucks, buildings and techniques. Thanks to our in-house STS system (Smart Transport Solution) we can always present our customers with the most eco-friendly and efficient solution.
By upgrading our IT systems and processes on an ongoing basis, we can organise more efficient transports. We always start from our customers’ specific needs and expectations, and we always strive to exceed them in order to increase customer satisfaction and build long-term relationships.
We have established a procedure to transport goods to and from the United Kingdom as safely and efficiently as possible. Civil sanctions help road hauliers and their drivers protect their vehicles against illegal entrants. These are individuals who conceal themselves in order to bypass British border checks.
Kosher (‘fit’ or ‘proper’) refers to the set of Jewish dietary laws that prescribe what food products are or aren’t fit for Jews. Food that meets these food laws is considered clean and is traditionally referred to as ‘kosher’ in English. Unclean food is called ‘terefah’ (‘forbidden’). Orthodox Jews strictly observe these laws. SITRA makes sure that all transport is carried out in compliance with the rules.
In 2013, SITRA Group received the Truckveilig-award, a label from VSV and the Flemish government for transport companies that make efforts for safer road transport. By signing the Truckveilig charter, we commit ourselves to meet at least 7 self-chosen action points each year, such as ensuring feasible journey schedules and concrete maintenance of our truck fleet.
In 2019 SITRA Belgium won the important Company in Balance award in recognition of our considerable efforts to achieve an optimum work-life balance. A good work-life balance is the second most important reason to choose a job. Working Belgians clearly put great stock in the right balance between their professional and private lives.
An AEO certificate (Authorised Economic Operator) offers advantages in terms of international trade and is issued by customs to companies that are active on an international level. Thanks to the AEO certificate our cross-border trade is less rigorously checked and border delays are limited.
Since 1992 this globally recognised standard is our guarantee of a well-organised and controlled service.
The Feed Chain Alliance standard ensures feed safety and quality throughout the entire chain.
The Dairy Transport Assurance System certificate guarantees that our dairy transports meet all food safety requirements.
The BRC certificate shows that our company meets the food safety requirements of the British Retail Consortium.
This award certifies that we are upgrading our energy efficiency and have reduced our CO2 emissions by at least 20%.